Frequently Asked Questions
Everything you need to know about your TreatBox experience, from shipping to our satisfaction guarantee.
How long will it take for my TreatBox to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I customize the contents of my box?
Yes! While we offer curated themed boxes, you can also use our 'Build Your Own' feature to hand-pick every item that goes into your TreatBox.
What is your return policy?
We want you to love your purchase. If you are unsatisfied, please contact us within 14 days of delivery. Due to the nature of our products, some perishable items may not be eligible for return.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I include a personalized message with my gift?
Absolutely! During the checkout process, you will have the option to add a custom note which we will hand-write or print on a beautiful gift card to be included in the box.